OCR GCSE Business J204 · 4.3
The sales process and customer service
- Code
- 4.3
- In
- 4 Operations
- Course
- GCSE Business J204
- Board
- OCR
Grade boundaries·OCR command words
Codes and titles are read by a script from OCR's published specification and have not been checked by a person. What each point covers is in the specification itself: OCR’s specification.
Points in 4 Operations
- 4.1 Production processes
- 4.2 Quality of goods and services
- 4.3 The sales process and customer service
- 4.4 Consumer law
- 4.5 Business location
- 4.6 Working with suppliers