WJEC Level 3 Applied Extended Certificate in Travel and Tourism 4853QX · 4.1.2
Customer service skills and qualities needed to deliver excellent visitor experiences
- Code
- 4.1.2
- In
- 4.1 Factors that influence visitors
- Topic
- 4 Unit 4: Managing the Visitor Experience
- Course
- Level 3 Applied Extended Certificate in Travel and Tourism 4853QX
- Board
- WJEC
Codes and titles are read by a script from WJEC's published specification and have not been checked by a person. What each point covers is in the specification itself: WJEC’s specification.
Points in 4.1 Factors that influence visitors
- 4.1.1 Visitor expectations
- 4.1.2 Customer service skills and qualities needed to deliver excellent visitor experiences
- 4.1.3 The impact of skills and qualities when creating a visitor centred culture