WJEC Level 3 Applied Extended Certificate in Travel and Tourism 4853QX · 4.1

Factors that influence visitors

Code: 4.1
In: 4 Unit 4: Managing the Visitor Experience
Course: Level 3 Applied Extended Certificate in Travel and Tourism 4853QX
Board: WJEC

Codes and titles are read by a script from WJEC's published specification and have not been checked by a person. What each point covers is in the specification itself: WJEC’s specification.

Points under 4.1

4.1.1 Visitor expectations
4.1.2 Customer service skills and qualities needed to deliver excellent visitor experiences
4.1.3 The impact of skills and qualities when creating a visitor centred culture

Points in 4 Unit 4: Managing the Visitor Experience

4.1 Factors that influence visitors
4.2 Setting standards for the visitor experience through regulations and legislation
4.3 The importance of delivering and monitoring the visitor experience
4.4 Delivering and evaluating visitor experiences