WJEC Level 3 Applied Extended Certificate in Tourism 4803QX · 3.2

Setting standards for the customer experience through policies, procedures and legislation

Code: 3.2
In: 3 Unit 3: Managing the Customer Experience
Course: Level 3 Applied Extended Certificate in Tourism 4803QX
Board: WJEC

Codes and titles are read by a script from WJEC's published specification and have not been checked by a person. What each point covers is in the specification itself: WJEC’s specification.

Points under 3.2

3.2.1 Importance of consumer policies and legislation
3.2.2 Policies and legislation for a customer-centred culture
3.2.3 Implications of noncompliance with policies and legislation

Points in 3 Unit 3: Managing the Customer Experience

3.1 Factors that influence customers
3.2 Setting standards for the customer experience through policies, procedures and legislation
3.3 The importance of delivering and monitoring the customer experience
3.4 Delivering and evaluating customer experiences