Cambridge Cambridge IGCSE Travel & Tourism 0471 · 4.4
Skills required when working in the travel and tourism industry
- Code
- 4.4
- In
- 4 Customer service
- Course
- Cambridge IGCSE Travel & Tourism 0471
- Board
- Cambridge
Grade boundaries·Cambridge command words
Codes and titles are read by a script from Cambridge's published specification and have not been checked by a person. What each point covers is in the specification itself: Cambridge’s specification.
Points in 4 Customer service
- 4.1 Importance of customer service
- 4.2 Delivery of customer service
- 4.3 Provision of customer service for different types of tourists
- 4.4 Skills required when working in the travel and tourism industry