Cambridge Cambridge IGCSE Travel & Tourism 0471 · 4.2

Delivery of customer service

Code: 4.2
In: 4 Customer service
Course: Cambridge IGCSE Travel & Tourism 0471
Board: Cambridge

Grade boundaries·Cambridge command words

Codes and titles are read by a script from Cambridge's published specification and have not been checked by a person. What each point covers is in the specification itself: Cambridge’s specification.

Points in 4 Customer service

4.1 Importance of customer service
4.2 Delivery of customer service
4.3 Provision of customer service for different types of tourists
4.4 Skills required when working in the travel and tourism industry