WJEC Level 3 Applied Extended Certificate in Tourism 4803QX · 3.1.2
Skills and qualities needed to deliver excellent customer experiences
- Code
- 3.1.2
- In
- 3.1 Factors that influence customers
- Topic
- 3 Unit 3: Managing the Customer Experience
- Course
- Level 3 Applied Extended Certificate in Tourism 4803QX
- Board
- WJEC
Codes and titles are read by a script from WJEC's published specification and have not been checked by a person. What each point covers is in the specification itself: WJEC’s specification.
Points in 3.1 Factors that influence customers
- 3.1.1 Customer expectations and experience
- 3.1.2 Skills and qualities needed to deliver excellent customer experiences
- 3.1.3 The impact of skills and qualities when creating a customer centred culture