Cambridge Cambridge International AS & A Level Travel & Tourism 9395 · 4.3
Ways of assessing customer service quality
- Code
- 4.3
- In
- 4 Customer service in travel and tourism
- Course
- Cambridge International AS & A Level Travel & Tourism 9395
- Board
- Cambridge
Grade boundaries·Cambridge command words
Codes and titles are read by a script from Cambridge's published specification and have not been checked by a person. What each point covers is in the specification itself: Cambridge’s specification.
Points in 4 Customer service in travel and tourism
- 4.1 How travel and tourism organisations serve customers and meet their needs
- 4.2 The importance of quality customer service
- 4.3 Ways of assessing customer service quality