Cambridge Cambridge International AS & A Level Travel & Tourism 9395 · 4.2(b)
To customers
- Code
- 4.2(b)
- In
- 4.2 The importance of quality customer service
- Topic
- 4 Customer service in travel and tourism
- Course
- Cambridge International AS & A Level Travel & Tourism 9395
- Board
- Cambridge
Grade boundaries·Cambridge command words
Codes and titles are read by a script from Cambridge's published specification and have not been checked by a person. What each point covers is in the specification itself: Cambridge’s specification.
Points in 4.2 The importance of quality customer service
- 4.2(a) For travel and tourism organisations
- 4.2(b) To customers