Edexcel BTEC National Diploma in Travel and Tourism 603/4695/4 · 4A
Explore how effective customer service contributes to organisational success
- Code
- 4A
- In
- 4 Managing the Customer Experience in Travel and Tourism
- Course
- BTEC National Diploma in Travel and Tourism 603/4695/4
- Board
- Edexcel
Codes and titles are read by a script from Edexcel's published specification and have not been checked by a person. What each point covers is in the specification itself: Edexcel’s specification.
Points in 4 Managing the Customer Experience in Travel and Tourism
- 4A Explore how effective customer service contributes to organisational success
- 4B Demonstrate customer service in different travel and tourism situations
- 4C Reviewing own customer service performance
- 4D Plan to monitor and improve customer service to achieve organisational objectives