Edexcel BTEC National Foundation Diploma in Business 601/7161/3 · 14C
Demonstrate customer service in different situations, using appropriate behaviours to meet expectations
- Code
- 14C
- In
- 14 Investigating Customer Service
- Course
- BTEC National Foundation Diploma in Business 601/7161/3
- Board
- Edexcel
Codes and titles are read by a script from Edexcel's published specification and have not been checked by a person. What each point covers is in the specification itself: Edexcel’s specification.
Points in 14 Investigating Customer Service
- 14A Explore how effective customer service contributes to business success
- 14B Investigate the methods used to improve customer service in a business
- 14C Demonstrate customer service in different situations, using appropriate behaviours to meet expectations