Edexcel BTEC National Extended Certificate in Business 601/7159/5 · 14B
Investigate the methods used to improve customer service in a business
- Code
- 14B
- In
- 14 Investigating Customer Service
- Course
- BTEC National Extended Certificate in Business 601/7159/5
- Board
- Edexcel
Codes and titles are read by a script from Edexcel's published specification and have not been checked by a person. What each point covers is in the specification itself: Edexcel’s specification.
Points in 14 Investigating Customer Service
- 14A Explore how effective customer service contributes to business success
- 14B Investigate the methods used to improve customer service in a business
- 14C Demonstrate customer service in different situations, using appropriate behaviours to meet expectations