Edexcel BTEC First Diploma in Business 601/0171/4 · 16B
Examine how customer service can be monitored and evaluated
- Code
- 16B
- In
- 16 Enhancing the Customer Experience
- Course
- BTEC First Diploma in Business 601/0171/4
- Board
- Edexcel
Codes and titles are read by a script from Edexcel's published specification and have not been checked by a person. What each point covers is in the specification itself: Edexcel’s specification.
Points in 16 Enhancing the Customer Experience
- 16A Understand the value and importance to businesses of enhancing the customer experience
- 16B Examine how customer service can be monitored and evaluated
- 16C Explore how enhancements to the customer experience can be made