Edexcel BTEC First Certificate in Travel and Tourism 600/7046/8 · 11B
Demonstrate customer service skills and techniques in different travel and tourism situations
- Code
- 11B
- In
- 11 Delivering the Travel and Tourism Customer Experience
- Course
- BTEC First Certificate in Travel and Tourism 600/7046/8
- Board
- Edexcel
Codes and titles are read by a script from Edexcel's published specification and have not been checked by a person. What each point covers is in the specification itself: Edexcel’s specification.
Points in 11 Delivering the Travel and Tourism Customer Experience
- 11A Customer service aims and customer needs in travel and tourism
- 11B Demonstrate customer service skills and techniques in different travel and tourism situations
- 11C Monitoring and evaluating customer service in travel and tourism
- 11D Improving the customer experience in travel and tourism