Edexcel BTEC First Certificate in Business 600/6815/2 · 4B
Demonstrate appropriate customer service skills in different situations
- Code
- 4B
- In
- 4 Principles of Customer Service
- Course
- BTEC First Certificate in Business 600/6815/2
- Board
- Edexcel
Codes and titles are read by a script from Edexcel's published specification and have not been checked by a person. What each point covers is in the specification itself: Edexcel’s specification.
Points in 4 Principles of Customer Service
- 4A Understand how businesses provide customer service
- 4B Demonstrate appropriate customer service skills in different situations