Edexcel BTEC First Award in Business 600/4786/0 · 5A
Understand how businesses provide customer service
- Code
- 5A
- In
- 5 Principles of Customer Service
- Course
- BTEC First Award in Business 600/4786/0
- Board
- Edexcel
Codes and titles are read by a script from Edexcel's published specification and have not been checked by a person. What each point covers is in the specification itself: Edexcel’s specification.
Points in 5 Principles of Customer Service
- 5A Understand how businesses provide customer service
- 5B Demonstrate appropriate customer service skills in different situations